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LaserMatrix Series Troubleshooting Guide
 
WARNINGS !
  • Hazardous voltages are present in this printer. With the enclosure removed and power applied, hazardous voltage areas are present. Equipment service must be performed only by service-trained personnel who are aware of the hazards involved.
  • Do not operate printer without its ozone filter.
 
 
CAUTIONS !
  • If you remove the drum cartridge for printer maintenance, place it in its original container or other protective covering and store it in a dark location. Prolonged exposure to strong light will deteriorate the green organic photoconductor coating on the drum.
  • Prior to shipping,
    • remove the developer unit, toner waste bottle, and drum, and
    • remove all trace of loose toner inside the printer.
    • The manufacturer and/or carrier are not liable for damages caused by consumables or by toner deposits which remain in the printer during shipment. See "Moving or Reshipping the Printer,"in Section 6, Maintenance in the Users Manual.
  • Never use the fuser exit cover on the back of the printer as a handhold for lifting the printer.
  • Lift the printer only along the sides of the printer.
 
 
 

    Computer Messages

  1. Not ready error writing device:  Abort,Retry,Ignore,Fail?

    Printer Messages

  2. Bad Fuser Motor
  3. Cover Open
  4. Error: Font Cart
  5. Form Speed Error
  6. Fuser Failure
  7. Laser Failure
  8. Load New Forms
  9. Load Paper
  10. Memory Error
  11. Need Print Drum
  12. Need Toner Cup
  13. Offline
  14. Opt I/O Error 1
  15. Opt I/O Error 2
  16. Opt I/O Error 3
  17. Page Too Complex
  18. Paper Jam
  19. Re-load Paper
  20. Repl. Cartridge
  21. Repl. Developer
  22. Repl. Drum
  23. Repl. Fuser Pad
  24. Reset to Save
  25. Self Test Error
  26. Store to Stop
  27. Toner Low
  28. Wait
  29. Wrong Cartridge

    Indicators

  30. READY Flashing, DATA Off (Printer never prints)

    Print Quality

  31. No-Print Areas
  32. Overall Poor Print Quality
  33. Fuzzy or Blurred Image Edges
  34. No Print in Narrow Vertical Strip
  35. Light (Graying) Print, Overall
  36. Light Print (Horizontal Band)
  37. Light Print (Wide Vertical Strip)
  38. Faded Areas, Random
  39. Dark, Vertical Stripe or Streaks (Anywhere)
  40. Dark, Radiating Streaks
  41. Vertically Compressed Print
  42. Smear
  43. Horizontal Black Line at Top of Form (TOF)
  44. Horizontal Lines(Occur randomly when running job containing graphics)
  45. Repeating Vertical White Streaks
  46. Uneven Print Density
  47. Blemishes , Spots, & Horizontal Lines (On Startup and Stop)
  48. Dots, Spots, Smudges, Blobs, Blotches, "Stains"(Random and Overall)
  49. Blemishes That Repeat
  50. Print Smudges When Rubbed or Print Rubs Off or Print Excessively Raised
  51. Distorted First Line
  52. Print is Sheared Off or Skewed
  53. Gray Background (Overall)

    Print & Forms Positioning

  54. Wrong Format(Custom Form Settings in Configuration & Extended Configuration Menus are Ignored)
  55. Vertical Alignment Varies from Form to Form When Using Custom or Metric Form Sizes
  56. 1/6 in. or 1/5 in. Gap at Each Top of Form
  57. Vertical Misalignment
  58. Registration Shifts Slightly Especially When Using Long Forms
  59. Prints Across Horizontal Perforation

    Configuration Settings

  60. Printer Not Printing As Per Menu

    Print Missing/Repeated/Strange/Unexpected

  61. Printout Fails to Appear in PostScript (READY may first flash with DATA off. READY will return to steady on but no printout)
  62. Printout Appears in Code
  63. Limit of 99 Copies Per Print Job
  64. READY is Steady On, DATA is Steady On, Printer Operates, But No Printout
  65. No PostScript Printout
  66. OTCK (or other PCL codes at top-left corner of first page)
  67. Last Part of Print Job Is Missing
  68. Form is Duplicated

    Graphics

  69. Fill & Dithered Patterns Are Flawed

    Typeface

  70. Wrong Typeface (Not the One Selected in the Print Menu)
  71. Wrong Typeface (Not the One Selected in the Text File)
  72. Wrong Typeface (Not the One Selected from the Font Cartridge)

    Paper Problems (Positioning, Feeding, Paper Out, Jamming, Scorching, Speed)

  73. Paper Jam (any media)
  74. Paper Jam (media with die cuts or holes)
  75. Paper Burns, Scorching
  76. Wrinkled Paper
  77. Printing Slow When Running Windows Applications
  78. "Predispensing"of Labels (Labels come off carrier or liner inside printer)
  79. Paper Doesn't Feed Reliably (Frequent Tears and/or Paper Jams)
  80. Paper Moves 1/2 in. and Then Stops ("Form Speed Error"message)
  81. Paper Doesn't Feed (Both On & Off Line)
  82. Top of Form (TOF) Ignored or Paper Slews to Wrong TOF Setting
  83. Top of Form (TOF) Sometimes Lost When Automatically Switching Interface Ports

    Control Panel

  84. No Message Displayed, No Response to Keys, No Fan
  85. No Message Displayed, No Response to Keys, Fan OK

    Communications

  86. Character or Control Problems With Any Interface
  87. Problems When Using Serial Interface Only:
  88. Problems When Using Parallel Interface Only
  89. Top of Form (TOF) Sometimes Lost When Automatically Switching Interface Ports

    Noises

  90. Chattering, Grinding, Ratcheting, or Slipping Noise
  91. Whirring
  92. Squeaking

 
  Troubleshooting Procedures

Power On Sequence Check

Transfer Sequence Fault Isolation Test

Fuser Failure

Form Speed Error Messages

Paper Jam

Wrinkling

Developer Jam  
 
 
 
Troubleshooting Aids

Diagnostic Patterns

Hex Dump Mode

Emulation Command Printouts

 
  T o u g h e r  T h a n  E v e r !  
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