4200 Series Troubleshooting Guide
Problem:  
Ribbon Motor -- "Ribbon Motor Err"displayed on LCD

The ribbon motor circuitry has an overcurrent sensor to detect a motor failure (short). The ribbon motor contains a sensor to detect if the ribbon is bound (not advancing).

Remove ribbon and perform a test print. The ribbon drive motor should rotate. If it fails to rotate, replace the ribbon motor.
If okay, replace the motor driver board.

 
  T o u g h e r  T h a n  E v e r !  
Home | Company | Service & Support | Products | Where to buy | Contact OTC Printer Registration
Employment Opportunities | Frequently Asked Questions | Consumables & Accessories