OTC1050 and OTC1450 (4130, 4140) Troubleshooting Guide
Troubleshooting BY THE NUMBERS
Today's computers, printers, and other electronic equipment are, by and large, more reliable than those of just a few years ago. But still troubles occur.
If you have trouble with your printer, expect the best, not the worst, because most times the cause and solution are quite simple. Please be observant.
The manufacturer urges you to "troubleshoot by the numbers,"which is
just a way of asking you to consider the following guides and observations.
If you need help, though, call our customer service department they'll
be more than happy to help. If you call, please have your printer model
and serial numbers handy these numbers are located on the back of the
printer.
If the printer isn't doing anything, is it on line, turned on, plugged in?
If there is no power, check fuses and the wall receptacle. If the POWER
indicator isn't lit, see the Switch Panel
section.
If the ON LINE indicator isn't lit, run the power-up sequence test by simply turning off and then turning on the printer. The ON LINE indicator will flash if the operator access door is open.
Any beeps? If so, see the Beeps section.
Any printed messages? If so, see the Printed
Messages section.
Is the interface cable securely connected and is the printer responding to
the host computer? If not, see the Communications
section.
Is the paper and ribbon installed properly?
Is the paper path obstructed?
If you've done something to the printer just prior to the problem, recheck what you did. For example, did you change paper, ribbon, configuration settings, computers, ports, print drivers, power receptacles or cords, printhead gap?
Any problem with switch panel control of the printer: for example, indicators
that don't light, switches that don't seem to work. If so, see the Switch
Panel section.
Does there seem to be a problem with computer control of the printer? Or is
the format, print mode, spacing, etc. wrong? If so, see the Communications
section.
Does the problem manifest itself as a --
Attempt a self test printout. To do so, press and hold LINE FEED while turning on the printer:
- If the print is smudged, faded, broken, and the like, see the Print
Quality section.
- If the printhead carriage moves too slowly or makes noise, see the Printhead
Performance section.
To stop the printout, press ON LINE.
Attempt to print a status page. To do so, press and hold FORM FEED while turning on the printer.
The printer prints the question "HELP OPTIONS"Press YES. The printer then prints "Status Print ?"Again, press YES. Check printout for incorrect settings.
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